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Herdy Co. Meats and Fine Foods

Delivery Policy & FAQs

Delivery Policy

Store Location

15980 Airport Road, Caledon East, Ontario

Delivery Areas & Fees

  • Free delivery within 30 km of our store (15980 Airport Road, Caledon East).
  • Beyond 30 km we deliver by arrangement. Place your order as normal and we will contact you with a delivery charge to approve before we dispatch anything.
  • We use a freezer trailer to keep all products properly chilled or frozen during transport.

Delivery Days & Time

We deliver on Tuesday and Thursday evenings.

  • Orders must be placed by 1:00 PM on the day of delivery.
  • Delivery window: 5:00 PM – 8:00 PM.
  • Deliveries run on Tuesdays and Thursdays.
  • You will select your preferred delivery day when you check out online.
  • We will contact you if we need to adjust the time for any reason.

How Delivery Works

  1. Place your order online and enter your full delivery address.
  2. The system (or our team) will confirm whether you qualify for free delivery or if a surcharge applies.
  3. Choose your delivery day.
  4. We pack your order carefully and deliver it in our freezer trailer to maintain quality and food safety.
  5. Someone should be available to receive the order during the delivery window. If no one is home, we will attempt to contact you. Perishable products cannot be left unattended in warm weather.

Important Notes About Meat Delivery

  • All products are transported under temperature-controlled conditions.
  • Please refrigerate or freeze your order as soon as it arrives.
  • We recommend checking your order immediately upon delivery.

Refund & Cancellation Policy

Because we sell fresh and frozen meats (highly perishable products), our policy is as follows:

  • Cancellations: You may cancel or change your order until 1:00 PM on the scheduled delivery day. After that time, the order is being prepared and cannot be cancelled.
  • Refunds / Replacements: We stand behind the quality of our products. If you receive an order that is damaged, incorrect, or not at the proper temperature upon arrival, please contact us within 24 hours of delivery and include photos. We will gladly replace the product or issue a refund/store credit.
  • We cannot accept returns of opened or used products for health and safety reasons.
  • If you provided an incorrect address or were not available to receive the delivery, we may not be able to offer a refund.

Frequently Asked Questions